Case study for Tourism and hospitality Workforce Essay

Case study for Tourism and hospitality Workforce - Essay Example Customers determine where they need to be served. Employees need to know this because hotels operate in the service industry (Hsu, 2005). The main point is for the front office staff to know the visitors before and after opening the guest door. It is imperative for employees to always be alert and aware of what goes around them. This is the reason Joe engages with employee selection, recruitment, and training. Interpersonal communication The hiring process marks the start of getting a good front office employee. Since the size of the hotel is small, Joe takes over the responsibilities of the human resources management. He runs the functions that include job analysis, recruiting, and evaluation (Hotel, Catering & Institutional Management Association, 2011). When he carries out these duties, Joe closes the gap between the actual performance and the perfect necessities of the hotel to attain superior organizational success through profitability (Rhodri, 2010). Joe achieves this by enhan cing hotel objectives that utilize, develop, and train employees. Joe grew through the ranks from a front office employee to a General Manager. Therefore, he understands the primary factors of success in the hotel, tourism, and hospitality industry. His involvement in almost the entire process of acquiring and developing employees serves as a motivational factor to the success of Sunrise hotel. Interpersonal communication initiatives motivates employees, maximizes their abilities, and in the process increases productivity and economic outcomes (Kerr, 2012). It creates a working environment where employees become creative, innovative, develop teamwork, and spirit. The channels of communication at Sunrise hotel are clear indicators of the importance of interpersonal communication. Motivation Joe’s actions and management style help Sunrise hotel to maintain a very low rate of employee turnover that is at twenty-five percent. It is not surprising that a bigger size of the twenty- five percent goes to students on internship and attachment that leave to develop their careers elsewhere (Croatian Tourist Board & Institute for Tourism, 2010). The rest of employees tend to associate more with the success of Sunrise hotel than individual success. Joe makes sure that through his polices, employees integrate their plans with both hotel objectives and strategies. Strategically, Sunrise hotel employees manage to develop a new working culture, style, organizational structure that targets success (Rosyidie, 2012). Their quality and commitment as well as motivation contribute fully to the realization of Sunrise hotel goals. Joe’s system of running affairs has various crucial benefits. Some of the benefits are general and do not require complex strategies. His management style helps Sunrise hotel to manage its workforce in a better and more efficient way. This method makes sure that every employee puts his or her major target as customer satisfaction. The hotel ensu res that employees use their potential to the maximum and in the process perform their work better. Leadership Style Joe focuses mainly on hotel profitability and employee development. This results in high degree of workforce management and efficiency. Courtesy of Joe, Sunrise hotel has an almost perfect yet modest structure of organizational change. His efficiency justifies the

Development of Aging Tourists Market in China Dissertation

Development of Aging Tourists Market in China - Dissertation Example Studies conducted by The World Health Organization revealed that ageing population includes the people who are 60 years of more of age. Although this population is more prone to opt for tourism opportunities, however, tourism management authorities have not been encouraging this because of the various costs that are involved with this from which the major ones include cost of security, medical and time. Tourism management refers to the management of all the activities that are related to tourism and this also includes those activities that are related to tourism. Furthermore, they also have to implement strategies that promote tourism and provide easy access to people for the purpose of tourism. Tourism Consumption System The authors, Dubelaar and Woodsie (2002) have defined the tourism consumption system (TCS) as the set of related travel thoughts, decisions, and behaviors by a discretionary traveler prior to, during, and following a trip. The central proposition that the authors have given by this theory is that the thoughts, decisions, and behaviors with regards to an activity have a major impact on the thoughts, decisions, and behaviors for the other activities. Further in the article, the authors have used exit interview travel data and quick clustering analysis for the purpose of examining the seven main propositions of tourism consumption system on the basis of which the tourists take decisions. It has also been said by the authors that this approach is very beneficial for the marketers and practitioners with regards to tourism and this would greatly help them in increasing the effectiveness of the tourism marketing strategies. Tourism Behavior The set of responses that the people develop with regards to tourism develop tourism behavior and this determines their likeliness and their interest. There are some elders who opt for places which are more lively and colorful while there are some people in the ageing population who prefer going to places which are calm and serene. Sustainable Tourism According to Dubelaar and Woodsie (2002), tourism involves a certain cost which can be monetary as well as time and energy of the tourists. Since the ageing popula

Monopolistic Competition Explained

Monopolistic Competition Explained There are four main market structures in an industry, namely, perfect competition, monopoly, oligopoly, and monopolistic competition. A perfect competition is a market structure that occurs when there are many small business organizations that engage in a competition with one another. On this basis, the decision of one seller does not create any impact on the price of the products under consideration (Parkin, 2012). It is important to denote that under this market structure, the products of the companies are standardized and they are identical. These small business organizations do not have any influence on the price of their products. It is the market that determines the prices of their products, through the laws of supply and demand. This market is also characterized by an absence of barriers that prevent new companies from leaving or entering the market. An example of an industry that operates under a perfect market structure is the agriculture industry (Schwartz, Carew and Maksimenko, 2010). In the agriculture industry, there are a variety of firms that seek to sale agricultural produce to consumers. The prices of agricultural products are always guided by the laws of demand and supply, and no individual business person can influence the prices of agricultural products. However, it is important to denote that a perfect competition is a theoretical type of market structure, and it rarely exists in the real life. This is because companies always advertise their services for purposes of gaining a market share, and reduce the prices of their products for purposes of increasing their sales. Companies will strive to control the prices of their products, in order to achieve profitability (Parkin, 2012). The perfect market structure is an opposite of a monopoly. Under monopoly, there is only a single company that provides a certain service or good. The company under consideration will always control the prices of its products because competition does not exist. In a monopoly, the product that is produced is unique, and hence there is no substitute for the products. A monopolistic market is highly regulated, whereby new entries are blocked and it is also difficult to move out of this market. The reason as to why there is a restriction in this market is because of the high costs of operating the business under consideration. Political, economic and social factors can also be the reason as to why new players might be reluctant to invest in this market (Schwartz, Carew and Maksimenko, 2010). For example, the government can decide to form a monopoly in an industry that it wants to control. A good example is the electricity and the oil industry. Another barrier might occur a company has an exclusive right over the production of a natural resource. An example is the oil industry in Saudi-Arabia where the Saudi Government has exclusive control over the oil resources in the country. A monopoly will also exist when an organization has a patent or copyright, which in turn will prevent other players from entering the market. An example is Pfizer, which had a patent right over the production and distribution of Viagra (Parkin, 2012). An oligopoly on the other hand is a market structure whereby there are only a few companies that are responsible for producing and supplying goods and services. These groups of companies have a control of the various prices of their products. It is similar to a monopoly in the sense that it has a high barrier of entry. This is because entering in this type of a market requires high capital base, which is always difficult to raise (Schwartz, Carew and Maksimenko, 2010). It is also similar to companies operating under a perfect competition in that the products of one firm, is very similar to the products of another firm. This is in terms of quality, and their features. In as much as companies operating under an oligopoly have a control over their prices, they are always inter-dependent on one another. This is because before formulating a policy, these companies will have to analyze the reactions of their competitors in terms of the prices of their commodities, advertising and selling strategies, etc. Examples of companies that operate under this type of market structure are the auto-mobile companies. These companies are few in nature, and it always requires a huge capital base for anybody to invest in an auto-mobile industry. The marketing policies of these companies are always inter-dependent with one another. For example, Mercedes/Daimler is a luxury brand whose main competitor is BMW. The prices of Mercedes vehicles will always be determined by the prices of BMW (Parkin, 2012). This is because they are both competing for the same market, and they produce a similar product. An example of an oligopolic market structure is the duopoly. A duopoly is a market structure characterized by the existence of two firms/ industries. A duopoly can have the same impact as a monopoly if the two organizations collude for purposes of controlling the prices of their products. An example of a duopoly is the master card and visa (Schwartz, Carew and Maksimenko, 2010). These two companies have a significant control of the electronic payment market. Other examples include Apple and Amazon, because of their significant dominance of the e-book market. Finally, a monopolistic competition on the other hand is highly similar to a perfect competition. In this type of market, there exist many companies each controlling a small percentage of the market share. This is similar to a perfect competition market which thrives on the availability of many small companies, competing for the same market (Parkin, 2012). However, the main difference between this type of market with that of a perfect competition market is that these companies produce different products, and is characterized by different pricing and advertisements strategies. A monopolistic competition market thrives on variety. Example of companies operating under this structure is the fast food restaurants. Restaurants produce a variety of foods, with different pricing strategies and brand names. They are also located in different areas, and this satisfies the characteristics of a monopolistic competition. s Bibliography: Parkin, M. (2012). Economics (10th ed.). Boston: Addison-Wesley. Schwartz, R. A., Carew, M. G., Maksimenko, T. (2010). Micro markets a market structure  approach to microeconomic analysis. Hoboken, N.J.: John Wiley Sons.

Author Eudora Welty Describes Unjust Treatment of African American Wome

Author Eudora Welty Describes Unjust Treatment of African American Women On the fifteenth of September 1963, a white man was seen setting a box beneath the steps of the Sixteenth Street Baptist Church in Birmingham, Alabama. The contents of the box: 122 sticks of dynamite. Minutes later, the makeshift bomb exploded, killing four young African American girls and injuring twenty-three other people. The white man, Robert Chambliss, paid a one hundred dollar fine for possessing dynamite without a permit. He was found not guilty of murder, and the case was added to a long list of "unsolved" bombings, police killings, and other acts of violence against the African American community. This was the world in which Eudora Welty wrote. A native of the South, Welty witnessed racism and anti-Black violence-such as the infamous Birmingham Bombing-first hand. She saw the innocent injured and slain because of the color of their skin. She watched as Black men struggled and finally gained equality -and as Black women failed to be equal within the walls of their own homes. And was Eudora Welty silent? Or did she speak out against these wrongs? Critics accused Welty of ignoring politics in her work. "Some have questioned her ... failure to lobby for the rights of blacks" (Ealy). However, Welty's portrayal of African American women in her stories highlights her belief that they were trapped in a world of injustice-a society controlled by whites and a culture dominated by men. Eudora Welty speaks through two characters, Phoenix and Livvie, and their dealings with different types of authority. Welty emphasizes the hopeless situation of African American women through her characters' encounters with the authority of nature. She creates a wor... ...ld. Eudora Welty was not silent when it came to social issues. In her own, sometimes-quiet ways, she fought discrimination and racism and inequality. She voiced her opinions and beliefs. Her stories can speak loudly of the injustices of a tainted society, but these protests are only heard by those who immerse themselves in her work, by those who reach beneath the surface to find the true meaning of the subtle events that comprise her stories. Works Cited 1. Ealy, Charles. "Eudora Welty Last Survivor of the Southern Renaissance." Dallas Morning News July 24, 2001. 2. Williams, Maxine. "Why Women's Liberation is Important to Black Women." The Millianton July 3, 1970. 3. Newman, Pamela. "Take a Good Look At Our Problems." The Millianton October 30, 1970. 4. Welty, Eudora. Thirteen Stories by Eudora Welty. Orlando: Harcourt Brace & Company, 1965.

Blood Money Essay

The ethical issue concerning the title of this paper Blood Money is that there is illegal kidney sales going on in the world and it has reached the USA. The most unethical procedure of all of this is that the kidneys are coming from incarcerated men in China. Without permission or disclosing to those on the death role in China, they are prepped beforehand and then they are shot and killed and immediately after their death they extract the kidney and the transplant occurs with the buyer or for whom it was intended for. Who can think this type of behavior is acceptable let alone ethical and morally right, unfortunately many do. Morally everyone is different, but when it comes down to all that are involved in this illegal business, from what it seems they have no morals. Their responsibility and the least they can do is let these human beings know the truth; let them know where their organs are going, let them decide. The person or groups with direct interest in this illegal activity have many moral failings, the simple fact that it is all about the money, they do not care if the prisoners deserved to die or not, all they want to do is make money. What many may think is not alarming to them; they do not care about the trauma they put the Chinese military through, because I am sure there was at least one that had morals. They had no respect for these human beings and no respect for their lives. The ideals in this operation are to make money and stay out of the spotlight, their obligations are to maintain a steady supply of kidneys, where do they conflict, and it is very simple. They need to keep convicting prisoners to the death sentence in order for them to execute them and get more kidneys, so they are convicting left and right, I am sure they are purposely doing this to keep up with the demand of illegal kidney sales. The only good outcome to all of this is that a lives are†¦

Classical Management Theorists Frederick Taylor and Henri Fayol

Management approaches Andrew Vasylenko Scientific advisor – Senior teacher Hvan A. V. Poltava University of Economics and Trade Management in all business areas and organizational activities are the acts of getting people together to accomplish desired goals and objectives efficiently and effectively. Management comprises planning, organizing, staffing, leading or directing, and controlling an organization (a group of one or more people or entities) or effort for the purpose of accomplishing a goal. Resourcing encompasses the deployment and manipulation of human resources, financial resources, technological resources, and natural resources.Because organizations can be viewed as systems, management can also be defined as human action, including design, to facilitate the production of useful outcomes from a system. There are 6 management approaches, such as: The classical approach The human resource approach The quantitative approach The process approach The contingency approach The system approach 1. Frederick Taylor and Henri Fayol were both theorists of the classical management movement. The classical approach was the framework to what management is all about. Therefore it can be said that they laid the foundation for many theorists.Frederick Taylor was an important theorist of the early 20th century and he made many important contributions to management. He proposed the principles of scientific management which he believed would improve industrial efficiency. He believed management could be formulated as a discipline. Taylor’s principles of scientific management focused on cooperation between management and the workers as well as improving the technical skills of the workers. His approach is often referred to scientific management, Taylorism or Taylor’s principles. Fayol’s uggested that there were five main roles of managers, these being planning, organising, commanding, coordinating and controlling. 2. The Human Resources Manageme nt function includes a variety of activities, and key among them is deciding what staffing needs you have and whether to use independent contractors or hire employees to fill these needs, recruiting and training the best employees, ensuring they are high performers, dealing with performance issues, and ensuring your personnel and management practices conform to various regulations.Activities also include managing your approach to employee benefits and compensation, employee records and personnel policies. 3. Quantitative Management (also known as Operations Research) offers a systematic and scientific approach to problem solving and decision making in complex environments and situations of uncertainty and conflict. The discipline is characterised by a search for an optimal (best) answer for a problem by using quantitative (numerical) models. The use of mathematical models enables a decision maker to bett er understand the problems facing him/her and provides a tool for making inform ed and reasoned judgements.It can be applied in many areas: manufacturing, businesses management, banking, environmental planning, mining, housing and engineering projects, management consultancy – in fact, in every situation where numerical data are available and management or decision making takes place. 4. The process approach is a management strategy. When managers use a process approach, it means that they manage the processes that make up their organization, the interaction between these processes, and the inputs and outputs that glue these processes together. There are 12 typrs of processes: 1.Quality Management Process 2. Resource Management Process 3. Training and Awareness Process 4. Product Purchasing Process 5. Design and Development Process 6. Production Management Process 7. Service Provision Process 8. Product Management Process 9. Customer Relationship Management Process 10. Internal Quality Management Audit Process 11. Monitoring and Measuring Process 12. Man agement Review Process 5. The contingency approach believes that it is impossible to select one way of managing that works best in all situations like promoted by Taylor.Their approach is to identify the conditions of a task (scientific management school), managerial job (administrative management school) and person (human relations school) as parts of a complete management situation and attempt to integrate them all into a solution which is most appropriate for a specific circumstance. Contingency refers to the immediate (contingent or touching) circumstances. The manager has to systematically try to identify which technique or approach will be the best solution for a problem which exists in a particular circumstance or context.An example of this is the never ending problem of increasing productivity. The different experts would offer the following solutions: Behavioral scientist: create a climate which is psychologically motivating; Classical management approach: create a new ince ntive scheme; Contingency approach: both ideas are viable and it depends on the possible fit of each solution with the goals, structure and resources of the organization. 6. Applying the principle of system approach to management typically leads to: – Structuring a system to achieve the organization's objectives in the most effective and efficient way. Understanding the interdependencies between the processes of the system. – Structured approaches that harmonize and integrate processes. – Providing a better understanding of the roles and responsibilities necessary for achieving common objectives and thereby reducing cross-functional barriers. – Understanding organizational capabilities and establishing resource constraints prior to action. – Targeting and defining how specific activities within a system should operate. – Continually improving the system through measurement and evaluation.

Using Press Releases . . . to Find Work

Using Press Releases . . . to Find Work Ever wonder where some authors get their ideas to pitch to magazines, blogs, and online sites? I rarely hear of this trick being used anymore, but I consider it a tried and true habit that will land you article after article in your freelance career. Read press releases. We hear about creating press releases, but we never hear about reading other press releases. But each and every morning, when you sit down to your computer and report to work, all you have to do is open your email to the press release services youve signed up for, and the ideas come bubbling out.   How do you sign up for press releases? You go to the same places youd post a press release: www.prnewswire.com   www.prweb.com www.pr.com www.ereleases.com www.24-7pressrelease.com   www.newswire.com You can also find press releases at: Tourism sites (state, city, regions) Government sites (FBI, USDA, IRS, State Dept) International sites (European Union, the UN, NATO) Corporate sites (Microsoft, Apple) University sites I pulled a random one off a site to set an example: Ylang Ylang Beach Resort Joins Home Country of Costa Rica in Participating in International Day of Yoga pr.com/press-release/676097 From that one press release, in seconds, I thought of five story ideas for publications. Topics about International Yoga Day, practicing yoga on vacation, Costa Rica holidays, a profile of the resorts owner and her affiliation with yoga, retreats that specialize in yoga. I once met a freelance writer who opened her day reading press releases then pitching magazines . . . and that was her full-time living. Sounds so uncomplicated, doesnt it?